Pacesetter's Core Values: Earning Your Trust & Business
When it comes to choosing a steel service center, there are a lot of choices. When you entrust your business to us, we do everything we can to earn your business - every day.
Throughout the years, our associates have developed a set of principles that guide them in their daily roles at Pacesetter. When new team members are brought into the fold, they are encouraged to adopt these guidelines as the foundation for working with maximum customer focus.
Teamwork |
Every Pacesetter customer is supported by a team of associates from every part of our company—sales, purchasing, logistics, accounting, and operations. “Team” is not only part of our website address—it is an integral part of how we do business. |
Quality |
We are proud to be an ISO9001-certified organization. This means that both our products and our processes are carefully inspected on a regular basis. By both industry and customer standards, we are great at what we do. |
Service |
Whether a customer has simple requirements or complex business challenges, we use all of our business experience and brainpower to satisfy their needs. We don’t rest until the job is complete. |
Communication |
Frequent and consistent communications with each other, our suppliers, and our customers ensures quality service and great working relationships. Open and honest communication is vital to great customer support. |
Responsibility |
By assuming personal responsibility for our jobs and our decisions, we assist our team and, ultimately, best serve each customer. |
Accountability |
Team members are held to high standards. Everyone is accountable for his or her individual job and with satisfying their customers. |
Personal Development |
On-the-job training, professional seminars, and tuition reimbursement ensure that associates not only perform well in their current job, but that they are given tools to grow into future roles at Pacesetter. This helps establish continuity across the team and throughout the years. Over 75 of our 128 associates have been with Pacesetter 10 or more years. | | 
